01. Accepted Payment Method

We use Stripe and PayPal as the payment method, Stripe and PayPal supports Visa, MasterCard, JCB, and American Express.

Customers with a US billing address will not be charged until the order is processed for shipping.

However, a credit card authorization hold will occur when the order is placed.

02. Payment Process

(1) Put the product you selected into the shopping cart and click checkout.

(2) Fill in your receiving information on the payment page, including your name, address, contact information, etc.

(3) Select the shipping method:

Free standard shipping for all US orders over $50. 

For order over $50, we will ship by free and do not charge shipping fees.

For orders under $50, you’ll pay $5 shipping fees.

Shipping time is 6-9 business days.

(4) Fill in the payment credit card information. (We support Visa, MasterCard, JCB, American Express. These four payment methods.)

(5) Click to place an order and make payment.

(6) After the payment is completed, we will send an email to your mailbox with the order number and order tracking code, which is your proof of purchase on Neretspace.com.

03. Reasons for Declined Credit Card Payments

(1) The transaction amount exceeds the available credit limit of the account.

(2) The card on file has been renewed or voided and is no longer valid.

(3) Credit card account number contains more than 16 digits.

Please contact your bank and ask them to cancel the credit card authorization or find out why they declined the charge.

If you believe any of the issues above are preventing your order from being completed, please contact your bank for further clarification and instructions.

04. Refund Time

Once your return order has been processed, the refund amount will be credited back to your payment account within 1-2 business days.

The specific refund time depends on stripe and your credit card bank, please be patient.

05. Contact Information

If you need additional support, please contact customer service staff Christopher Mcphail via email [email protected], thank you.